OUR NEXT OUTING WILL BE TO WILTSHIRE GUILD WSD ON 15TH JULY. SEE WHERE WILL MFWY BE IN 2017 IN THE BLOG FOR DETAILS.

Welcome

Postage & Packing

Postage and Packing charges are calculated on total weight of the yarn, cone and packaging. For most destinations there is a choice of Royal Mail or Parcel Courier.

Royal Mail 1st Class / Parcelforce 24

Up to 1kg £3.40
Up to 2kg £5.50
Up to 5kg £17.48
Up to 10kg    £20.90

 

 Royal Mail 2nd Class / Parcelforce 48

Up to 2kg £2.90
Up to 5kg £12.98
Up to 10kg    £16.40

 

 Parcel Courier

Up to 15kg, Mainland UK £15.00
Up to 10kg, Highlands & Islands    £12.98
Up to 10kg, Channel Islands £22.95

 

 We are unable to deliver packages above 2kg to BFPO addresses.

Delivery

When you go to the checkout you will be able to choose your preferred method of delivery.  Packages up to 2 kilos in weight are sent using Royal Mail  services. For heavier packages you will have the option to choose a courier service where available. For deliveries to the Highlands and Islands you will be offered a choice of Royal Mail or Parcel Force services.

Please contact us if you have special postage requirements, e.g. you want guaranteed delivery, this may incur an additional cost. You can do this either by phone, email or a note in the comment box on the order form. We will contact you if necessary to discuss the options.

Please add any special instructions in the comment box if you want the package left somewhere if you aren't in, or you have any other comments about your order.

We normally post orders out Monday to Friday and will advise you by email once your order has been despatched. We may not always be able to post your order on the day that we receive it but will normally post it on the following working day. If there is likely to be any further delay in processing or posting your order we will inform you by phone or email. If we are away or unable to post orders for any reason your order confirmation email will advise you, there will also be information in the news feed of the Blog.

Please inform us promptly if goods fail to arrive or are damaged in transit. Please keep the packaging as this may be required in the event of a claim.

Processing your order and your contract with us

We want you to be happy with your purchase and our service. When you place an order with us you are making an offer to buy goods. We will email you to confirm we have received and are processing your order. In the unlikely event of a product not being available we will advise you of this and refund any payment you have made. We will email you once your order has been posted. If an order fails to arrive or is damaged in transit please advise us promptly.

Cancellation and returns

If for any reason you are unhappy with your purchase we will be happy to refund your purchase price and postage charged or replace with another item of your choice, providing you return the item in an unused condition within 28 days of purchase. If you are returning a product for refund or exchange please notify us in writing us by email, phone or letter before sending it.

If you return goods that are not faulty return postage costs are your responsibility and are not refundable. You must ensure goods are packaged adequately to protect against damage. Please obtain a proof of posting certificate at the Post Office.

Please note that if goods are lost or damaged in the post the claim for compensation must be made by the sender. Please check that the insurance cover offered is adequate to recompense you should the package fail to arrive or be damaged in transit. 

The address for returns is:

My Fine Weaving Yarn
31 Macaulay Road
Lutterworth
Leicestershire
LE17 4XB

Please do not hesitate to phone if you wish to discuss making a return or exchange. You do not have to give any reason you for cancelling your order but a brief explanation will help improve our service in the future.

This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed. If there is a problem with the goods please contact us.